Your Privacy Matters to Us
We've built rajapools around your account security and data protection. Every transaction through DANA, OVO, GoPay and QRIS is encrypted. Your gaming history stays private. This policy explains...
Privacy Policy Overview
rajapools operates under the laws of supported regions in Indonesia. We collect personal information — your name, email, phone number and payment details — only to verify your account, process deposits via DANA, OVO, GoPay and QRIS, and deliver your gaming experience. We never sell your data to third parties. Your account balance, betting history and withdrawal records are stored securely and
accessed only by you and our support team when you request help. We use cookies to remember your preferences and keep you logged in safely.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions & Support
Email Support
Contact our privacy team at [email protected] with any questions about how we handle your data, account information or payment history.
Live Chat
Our support agents are available 24/7 in the account menu to answer privacy concerns, explain our data practices or help you update your personal information.
Account Settings
Review and update your personal details, email address and communication preferences directly in your account dashboard under Privacy & Security.
Privacy & Security Standards
SSL Encryption
All data transmitted between your device and rajapools servers uses industry-standard SSL encryption, protecting your login credentials and payment information...
Payment Compliance
We comply with payment processor requirements for DANA, OVO, GoPay and QRIS transactions, ensuring your financial details meet banking-grade security...
Data Minimization
We collect only the information necessary to verify your identity, process your deposits and withdrawals, and deliver customer support —...
Regular Audits
Our security infrastructure is reviewed regularly to identify and patch vulnerabilities, keeping your account and payment methods protected against emerging...
No Third-Party Sales
Your personal data is never sold, rented or shared with marketing firms, data brokers or unaffiliated companies without your explicit...
Retention Limits
We retain your account data only as long as necessary for legal compliance and dispute resolution. You can request deletion...
How Our Privacy Compares
| Transparent Practices | Unlike many platforms, we publish our full privacy policy upfront and explain exactly what data we collect and why — no hidden clauses or surprise changes. |
|---|---|
| Payment Data Isolation | Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers; payment processors handle all sensitive financial information independently. |
| User Control | You can download your account data, update your personal information or request account closure anytime without penalty or delay. |
| No Behavioral Tracking | We don't track your gaming patterns to sell insights to third parties or build profiles for external advertisers — your play history stays yours. |
| Breach Response | If a security incident occurs, we notify affected users within 48 hours and provide clear steps to protect your account and payment methods. |
| Regional Compliance | Our privacy practices align with Indonesian data protection standards and the requirements of supported regions where rajapools operates. |
| Annual Review | We update this policy annually to reflect new security practices, payment methods and legal requirements — and notify you of material changes in advance. |